Functions

The Information Technology Department supports all information technology initiatives for York County Government. York County is making the necessary investments in Information Technology and software, which through careful planning, cooperative business and technical execution will provide its citizens with a return on investment in the form of improved services. The initiatives below have been established to help the department to focus in performing its functions of developing and maintaining current information technology systems, providing a technology infrastructure and customer service support to County agencies and other Information Technology users.

Initiatives

Initiative 1: Deliver timely and effective responses to our customers through teamwork.
Initiative 2: Provide vision, and leadership for evaluating emerging technologies and implementing proven information technology solutions.
Initiative 3: Provide citizens, the business community and County staff with convenient access to appropriate information and services through technology.
Initiative 4: Work with County agencies to improve business operations by thoroughly understanding business needs to conduct County business operations today and in the future.
Initiative 5: Effectively communicate information about plans, projects, and achievements to County staff and customers.
Initiative 6: Develop and maintain technically skilled staff who are competent in current and emerging information technology and a user community that understands modern technologies to maximize business benefits.
Initiative 7: Ensure effective technical and fiscal management of the Department's operations, resources, technology projects and contracts.

Six IT Fundamental Principles:

  1. Our ultimate goal is to provide citizens, the business community, and County employees with timely, convenient access to appropriate information and services through the use of technology.
  2. Business needs drive information technology solutions. Strategic plans will be established between the customer and County so that the benefits of IT are leveraged to maximize the productivity of County employees and improve customer services.
  3. Manage Information Technology as an investment:
    • Annually allocate funds sufficient to cover depreciation to replace systems and equipment before life-cycle end. Address project and infrastructure requirements through a multi-year planning and funding strategy.
    • Limit resources dedicated to "legacy systems" -- hardware and software approaching the end of its useful life -- to absolutely essential or mandated changes. Designate systems as "legacy" and schedule their replacement. This approach will help focus investments toward the future rather than the present of past.
    • Invest in education and training to ensure the technical staff in IT and user-agencies understand and can apply current and future technologies.
  4. Manage the enterprise network as a fundamental building block of the County's IT architecture. The network will connect modern workstations and servers; will provide both internal and external connectivity; will be flexible, expandable, and maintainable; be fully integrated using open standards and capable of providing for the free movement of data, graphics, image, video, and voice.
  5. Emphasize the purchase and integration of top quality, commercial-off-the-shelf software -- with minimal customization -- to speed the delivery of new business applications. This will require redesigning some existing work processes to be compatible with off-the-shelf software packages. Utilize modern efficient methods and laborsaving tools in a cooperative application development environment.
  6. Capture data once in order to avoid cost, duplication of effort and potential for error and share the data whenever possible. Establish and use common data and common databases to the fullest extent. The Programs Manager will be responsible for establishing and enforcing data policy, data sharing and access, data standardization and data quality.

Responsibilities

  • Day to day operation of all personal computers including repairs, optimization, and software.
  • Server, data network, software management, and support.
  • Telephone services management and support.
  • Website development and support.
  • Technology planning.
  • Application/Software development.
  • Technology procurement.
  • Long range technology planning.
  • Coordinate and manage all GIS users and services.
  • Records Management services.

This Office Does Not

  • Make custom maps for citizens
  • Host websites for organizations not affiliated directly with York County Government